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Column Type Collation Operator Value
id int(11)
ticket_number varchar(20) utf8mb4_unicode_ci
user_id int(11)
guest_email varchar(255) utf8mb4_unicode_ci
guest_name varchar(100) utf8mb4_unicode_ci
subject varchar(255) utf8mb4_unicode_ci
category enum('general', 'order', 'payment', 'technical', 'refund', 'other') utf8mb4_unicode_ci
priority enum('low', 'medium', 'high', 'urgent') utf8mb4_unicode_ci
status enum('open', 'in_progress', 'answered', 'closed') utf8mb4_unicode_ci
order_id int(11)
created_at timestamp
updated_at timestamp
closed_at timestamp
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